How do I add a video to my dog ad?

Video availability depends on the features included with your ad or account plan.

1. Save the ad first, then open My Dogs and locate the listing.
2. Open Photos & Video and use the video upload option if it is available.
3. Follow the file-size and format instructions shown there. Allow up to 24 hours for us to convert your video to a streaming format before it displays on the ad. You should see a placeholder until the video has been reviewed and approved.
4. After conversion and approval, return to the ad to play the video. If the upload fails or the video is still unavailable after 24 hours, contact support.

Keep in mind: Do not place a second copy of the ad to retry a video upload. Check your plan if the video option is unavailable.

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