I purchased an ad upgrade. Why does my account still say Free?

An upgrade purchased for one ad changes that listing’s features. It does not change your overall account plan.

1. Check your order in Order History and confirm that payment completed.
2. Open My Dogs and check the particular ad you selected for the purchase.
3. To upgrade the account itself, compare Account Upgrades. If a completed order has not applied to the correct ad, contact support with the order and ad IDs.

Keep in mind: The Free Account label in the Control Panel can be correct even when one of your ads has a paid upgrade.

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