I have a paid account. Why did I receive an ad expiration notice?

Check the specific listing and subscription before deciding whether action is needed. An ad term and an account term are separate dates.

1. Open My Dogs and check the status and expiration date of the ad mentioned in the email.
2. Check that your Breeder or Kennel Account is still active. Included benefits stop when the qualifying account subscription expires.
3. If the ad is more than 30 days old, update it as needed; eligible ads under an active Breeder or Kennel Account receive refreshed ad dates.
4. If the notice and your current account or ad status do not agree, contact support with the ad ID and the notice details.

Keep in mind: Do not automatically disregard expiration emails. A separately purchased ad upgrade can also have its own expiration date.

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